Accessibility Standards for Customer Service
Upon request, GolfNorth shall provide this policy and any other forms relating to the Customer Service Standard in a format that takes into account the disability of the person submitting the request.
The Accessibility for Ontarians with Disabilities Act (AODA) & Integrated Accessibility Standards (IASR)
AODA and IASR are important pieces of legislation that first came into effect January 1, 2010. It requires GolfNorth Properties Inc. to develop—and enforce—accessibility standards.
We are dedicated to providing accessibility and equitable customer service to each and every one of our diverse and valued customers. Whether you are an member, green fee player, or part of our team, we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities. We promise to give people with disabilities the same opportunity to access goods and services and allow them to benefit from the same services, in the same place and in a similar way as all other customers. GolfNorth will always communicate in a manner that takes into account the person’s disability.
Usage of Aids and Services
Persons with disabilities, using their own assistive device(s) may do so for the purpose of obtaining, using and benefiting from our goods and services unless otherwise prohibited by law. In such situations, we may offer this person other reasonable measures to assist him or her, where we have such other measures available.
Persons with disabilities, accompanied by a service animal are welcome on any part of our premises provided the public has access to such premises, and the animal is not otherwise excluded by law. While visiting any GolfNorth location, it is the responsibility of the person with a service animal to control the animal at all times.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises or parts thereof that are open to the public. A fee will be charged for the support person who accompanies a person with a disability, and who utilizes the services provided. Should the support person elect not to utilize any of the services provided by GolfNorth (i.e. rides in the golf cart with the person they are assisting, but does not have golf clubs or play the game) they will not be charged a fee.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, we will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed as a conspicuous place on our premises and/or on our website.
We stand by our promise to offer accessible customer service to all persons with disabilities. In order to achieve this goal, we will deliver training to all of our employees and others who deal with the public on our behalf. In addition, staff will participate in further training specific to the customer service policies, Integrated Accessibility Standards Regulation (IASR), the Human Rights Code as it pertains to persons with disabilities procedures and practices of GolfNorth Properties Inc. This training will be required for all new employees within three (3) months of employment. Refresher training and updating of knowledge will be required for all staff every two (2) years.
We welcome feedback, including feedback about the delivery, implementation, and execution of services to people with disabilities. We will investigate and respond to all complaints relating to such services in a timely manner. If the feedback raises serious concerns, any amendments will only be made after taking into consideration the overall impact on all people with disabilities. All feedback will be kept in strict confidence and will be used to improve customer service.
How to Contact Us:
Mail or In-Person: GolfNorth Properties Inc., 400 Golf Course Road, Conestogo, ON N0B 1N0
Modifications to This or Other Policies
GolfNorth Properties is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. We retain the right to amend or change this policy at any time; however, any such change will only be made after considering the impact on all people with disabilities.
For more information, visit the AODA site.