COURSE INFORMATION & POLICIES
COURSE CLOSING HOURS
The closing time at all GolfNorth courses is contingent on when it gets dark, extreme weather, or when the last group is off the course, whichever occurs first. If players are likely to finish the round prior to dark, then play/cart rental is not denied. We do however encourage all players to be off the course prior to darkness to prevent an accident or injury. Subject to Covid 19 government regulations, Lounges do not close unless there are fewer than 12 players remaining on the course and Pro Shops do not close until all groups are off the course.
WALKING ON THE COURSE
Due to safety concerns, non-golfers are not permitted to walk any GolfNorth course. All people on the course must be golfing and have his/her own set of clubs.
At no time are patrons permitted to bring or consume outside alcohol on GolfNorth property. It constitutes a violation of the facilities’ Liquor License. Any outside alcohol will be disposed of immediately.
Rain checks are not issued for such things as slow play, personal schedule constraints, personal commitments, incomplete rounds due to darkness, or the like. To be given in the case of bad weather, and will be issued by course manager on the day of. Rain checks will be issued in a dollar amount based on the purchase price of your Green Fee and the number of holes you played that you can redeem on your next round at the facility it was issued at.
Example: $50 Green Fee Paid ($50/18holes = $2.77/hole) 12 holes played before inclement weather ($2.77 X 6 holes remaining = $16.62 Credit)
Our Dress Code is designed to maintain an atmosphere consistent with the tradition of golf. In the spirit of accomplishing this, members and guests are requested to wear appropriate attire to all GolfNorth Clubs.
- Golf shirts with collars are preferred. Mock necks are acceptable. Ladies’ sleeveless golf shirts are permitted.
- Denim is strongly discouraged.
- Shoes: soft spikes or soft-soled shoes permitted.
- Plastic walking boots (casts) are not allowed on the greens however we will accommodate and allow anyone with a walking boot to walk on the rough, fairways, and tees. If someone is playing in a walking boot their playing partner can pick up their ball on the green and estimate putts.
No Resale of Tee Times
All tee times are to be used by the person making the tee time booking. Someone wishing to transfer the name on a tee time can do so only with GolfNorth’s agreement. Tee times may not be resold. Under no circumstances may you build a business, in whole or in part, resell, redistribute or recirculate or make any other commercial use of, or create derivative works or materials utilizing any portion of our tee times, membership programs or other services or content, whether or not for profit. GolfNorth reserves the right to refuse or revoke membership and playing privileges at all times due to any abuse of terms or conditions.
Return Policy: Merchandise
If you are not completely satisfied with your merchandise purchase from GolfNorth, please contact us immediately. We are committed to providing complete customer satisfaction. We accept returned merchandise provided it is returned to GolfNorth within 30 days of the original ship date. You may return it for a prompt exchange, credit, or refund within 30 days of the original ship date as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items and shipping, brokerage, duties and handling charges are non-refundable and return shipping charges are the sole responsibility of the purchaser.
To initiate a return, please call us at 1-888-833-8787. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 20% restocking fee. For all returns and cancellations that are shipped free, a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
All damaged shipments are the responsibility of the freight carrier and therefore all damage claims must be filed with them. Shipping errors or shortages must be reported within 7 days from the date of shipment. All returns are subject to a 20% restocking fee. No returns after 30 days.
Cancellation Policy: Merchandise
You may cancel your merchandise order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges have been incurred. Most orders are filled and shipped within 24 hours from the time they are received. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.
GolfNorth only ships to Canadian addresses. Canada Post is an option, with an estimated delivery time of 2–7 days. Depending on your order, we may ship via Purolator Courier. Please inquire about your shipping options at the time of your order and we will let you know what the new shipping cost will be for your request before processing the order.
Return Policy: Green Fees, Memberships, Clinics, Camps
As noted in the membership application forms and the junior camp registration forms, refunds are not available for memberships or camps. Credits may be available for medical reasons only and will be dealt with on a “case-by-case” basis with supporting documentation. There are also no refunds or credits for gift cards, clinics, or green fee vouchers.
All prices for products and services are in Canadian dollars and do not include tax.