If you are not completely satisfied with your merchandise purchase from GolfNorth, please contact us immediately. We are committed to providing complete customer satisfaction. We accept returned merchandise provided it is returned to GolfNorth within 30 days of the original ship date. You may return it for a prompt exchange, credit, or refund within 30 days of the original ship date as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping, brokerage, duties and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.
To initiate a return, please call us at 1-888-833-8787. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 20% restocking fee. For all returns and cancellations that shipped free, a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
All damaged shipments are the responsibility of the freight carrier and therefore all damage claims must be filed with them. Shipping errors or shortages must be reported within 7 days from the date of shipment. All returns are subject to a 20% restocking fee. No returns after 30 days.
You may cancel your merchandise order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges have been incurred. Most orders are filled and shipped within 24 hours from the time they are received. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.
GolfNorth only ships to Canadian addresses. Canada Post is an option, with an estimated delivery time of 2–7 days. Depending on your order, we may ship via Purolator Courier. Please inquire about your shipping options at the time of your order and we will let you know what the new shipping cost will be for your request before processing the order.
As noted in the membership application forms and the junior camp registration forms, refunds are not available for memberships or camps. Credits may be available for medical reasons only and will be dealt with on a “case-by-case” basis with supporting documentation. There are also no refunds or credits for gift cards, clinics, or green fee vouchers.
All prices for products and services are in Canadian dollars and do not include tax.